Medical Specialist

Most of the time your Primary Care Physician (PCP) can treat your healthcare needs. When you need help with a more specific condition, your Primary Care Physician (PCP) will help you find the right specialist. EXPERT & QUALIFIED STAFF.

Physician & Surgeon

City Medical Complex has hired a professionally qualified and experienced team of Doctors, Physicians and Surgeons who are experts in their respective field of study. Their knowledgeable medical advice provides skilled medical and surgical treatment.

Nursing Staff

Our dedicated nursing staff is composed of Registered Nurses, Licensed Practical Nurses and Certified Nurse Aides. They care for their patients24 hours a day ensuring that doctor’s plan for patients’ recovery is carried out and that you are as comfortable as possible. Each nurse will listen to your concerns and requests and be as helpful as possible.

Rehabilitation Specialist, Respiratory Therapist, Laboratory technician

These caring professionals will assist you as ordered by your doctor. If you have any questions or concerns about the treatment they are rendering, please do not hesitate to ask.

Quality & Professionalism

Quality is the degree to which our patient outcomes, safety and satisfaction are consistent with the results achieved by top performing healthcare providers. At CMC our definition of quality reflects our commitment to excellence and combines patient outcomes and patient satisfaction.

QUALITY SERVICES STATEMENT

Quality is the degree to which our patient outcomes, safety and satisfaction are consistent with the results achieved by top performing healthcare providers. At CMC our definition of quality reflects our commitment to excellence and combines patient outcomes and patient satisfaction.

This definition guides all of our quality patient care initiatives:

  • Evidence-Based Care Teams
  • Hospital Quality Committee
  • Patient Safety Initiatives
  • Quality Measures
  • Patient Satisfaction

COMPLAINT HANDLING SERVICES

Everyone at CMC is focused on providing exceptional customer service to patients, family members and visitors. We continuously measure patient satisfaction and work hard to earn a “very likely to recommend” rating from patients and their family members. In everything we do, we are guided by our Customer Service Standards.

Respect, Courtesy, Ownership, Privacy, Professionalism and Responsiveness

At CMC, we value and understand your complaints or suggestions and address your complaints on special cases. We understand that every complaint is another opportunity to further improve ourselves and to perform more than your expectation. We encourage our visitors and patients to never hesitate to report a complaint if they feel anything is not up to standard. We will respond to each complaint specifically.
To raise an anonymous complaint or give a suggestion, a complaint suggestion form can be obtained from the Reception and dropped in the complaint suggestion box available near the main Reception.